This is the support portal for Rhombic Networks' services. This site is under heavy construction as it was just recently deployed, so there may be problems such as dead links. Please contact us if you find a problem.

Failing disk in caligula

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caligula will be brought down sometime this evening for disk replacement. The subsequent downtime will take several minutes, and will bring down all websites hosted on caligula, as well as e-mail. However, no e-mail will be lost in the transition.

One of the disks in caligula’s RAID1 array is failing. Replacing it will actually only incur a few minutes downtime and with no data loss. However, the server’s performance will slow for a few hours after the downtime as the disk is re-added to the array.

More precise information will be added as it becomes available.

Update Jul 08, 2009 3:44 PM: Downtime is over. Failed disk has been replaced and the array is rebuilding.

Update Jul 09, 2009 11:22 AM: Array has finished rebuilding, and operations back to normal.

Webmail service restored

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Webmail (both SquirrelMail and Roundcube Mail have been broken for the past few weeks. Both applications have been fixed and are working.

nabladesign.com domain discontinued

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Rhombic Networks changed it’s name from Nabla Design in fall of 2005. We’re lapsing our use of this domain name in 2008.

We’ve made void all nameservers and DNS records. If you were using the nabladesign.com domain, any of your services depending on it (such as DNS, e-mail, etc) will soon stop working.

If you need any help transitioning over to the new domains please contact us.

SquirrelMail and RoundCube Mail webmail systems updated

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Both the webmail programs we offer have been updated to their latest versions. They’re both available at:

Our RoundCube Mail installation had severely decayed in the past few months, but we are are now running an up-to-date version that should rectify problems you may have been experienced in the past. Please try it and let us know if there are any problems.

Network connectivity problems earlier this afternoon

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Earlier this afternoon our datacenter was having internal network connectivity issues, preventing access to caligula for several hours. All issues have now been resolved and all services should be working as normal.

Sender Policy Framework implemented as anti-spam countermeasure

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Rhombic Networks’ e-mail servers now check for valid SPF (more information at the OpenSPF website and Sender Policy Framework Wikipedia entry) records before incoming e-mail messages are received. This may reduce the number of messages that end up in your spam folder, making it easy to check your spam folder for false positives. This is a continuation of the many other ways Rhombic Networks’ reduces e-mail spam.

We have been doing this for several years, but implemented differently. Previously, messages that fail the SPF check may have been marked as spam and placed into your “Spam” folder. Now, if a message fails the SPF check, it will be rejected from Rhombic Networks’ servers, and you will not see it.

If you think you’re losing any mail, please contact support with specific details about from whom we may be rejecting mail destined for you.

Errors trying to send e-mail via SMTP earlier this evening

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You may have received errors trying to send e-mail through Rhombic Networks’ SMTP servers earlier this evening. This problem has been since rectified and all services are back online.

SSL certificates refreshed for my.rhombic.net and secure.rhombic.net

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The SSL certificates for the domains my.rhombic.net and secure.rhombic.net now have new SSL certificates. You should accept them if your browser asks you to accept these new certificates whenever you use services at either of these domains, such as webmail, billing, and database administration.

IMAP and SMTP login failures

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For about an hour earlier this evening the authentication system for IMAP and SMTP connections was malfunctioning. You may have received a “Login failed” error during this time when trying to receive or send mail via Rhombic Networks servers. The problem is now fixed.

There should have been no mail loss associated with this event.

Database problems Saturday morning

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Sometime this morning the MySQL server on caligula went down. It’s since been restarted and all services appear to be running normally.