This is the support portal for Rhombic Networks' services. This site is under heavy construction as it was just recently deployed, so there may be problems such as dead links. Please contact us if you find a problem.

anubis moving to another office

Samat - Saturday, December 31, 2005 - 13:53 Tags: • 

Status update: The move is now completed. All services on anubis should be restored.

anubis is moving to a new office, so it and it’s associated services will be unaccessible for the duration of the move. It is expected to be completed by Dec 27.

Issues with SpamAssassin spam filtering

Samat - Thursday, December 29, 2005 - 16:02 Tags: • 

There were some unknown problems with spam filtering last night on caligula, resulting in spam messages getting delivered to your inbox (you should never lose e-mail with our Rhombic Networks’ e-mail services).

It now looks to have been resolved, but we are still monitoring the situation. Please contact our support if you see any problems.

Authenticated SMTP downtime/error

Samat - Wednesday, December 28, 2005 - 04:04 Tags: • 

STATUS: FIXED. This problem has been resolved, and you can now continue using Rhombic Networks’ SMTP servers.

If you connect to mail.rhombic.net/mail.nabladesign.com via SMTP to send your e-mail, you will get an error about PLAIN authentication not being supported, and authentication failing. Your e-mail will NOT get sent, and should be queued in your outbox.

This problem is being worked on and will be fixed as soon as possible.

Available workarounds:

  1. Use your ISP’s SMTP server. Configure your e-mail client to use your home network/ISP’s SMTP server.
  2. Webmail. Use Rhombic Networks’ Webmail to send your messages
  3. The Outbox folder. Create and use an Outbox folder as detailed in our knowledge base entry on sending e-mail.

If you have any questions or comments please contact Rhombic Networks support.

Drupal upgraded to 4.6.5

Samat - Tuesday, December 13, 2005 - 01:20 Tags:

Rhombic Networks’ shared Drupal installation has been upgraded to Drupal 4.6.5, tracking bug fixes. We will soon be trying out Drupal 4.7.

Drupal upgraded to 4.6.4

Samat - Thursday, December 1, 2005 - 22:35 Tags:

Our shared Drupal installation has been upgraded to Drupal 4.6.4, tracking security updates.

DNS and mail exchanger changes

Samat - Thursday, October 20, 2005 - 22:32 Tags:

Rhombic Networks is redoing it’s setup of it’s domain name and mail exchanger servers. At minimum, clients who’ve registered domains themselves need to start using the new name servers. The old Nabla Design servers will continue to work and be maintained, but only as afterthought to the hosts listed below.

If Rhombic Networks purchased your domain for you and hosts your DNS, you do not need to be concerned about these changes.

DNS servers for DNS hosted by Rhombic Networks

You’ve purchased your domain yourself through a registrar (i.e. Register.com, GoDaddy), but host your DNS through Rhombic Networks, please change the name servers in use (previously a.ns.nabladesign.com, b.ns.nabladesign.com, etc) to:

a.ns.rhombic.net
b.ns.rhombic.net
c.ns.rhombic.net
d.ns.rhombic.net
e.ns.rhombic.net

E-mail hosted with Rhombic Networks

If you host your domain on nameservers external to Rhombic Networks (i.e. ZoneEdit, DynDns.org), but still receive e-mail on Rhombic Networks servers, you need to set your MX DNS records, with increasing priority:

mail.rhombic.net
b.mx.rhombic.net
c.mx.rhombic.net

Backup e-mail exchangers managed by Rhombic Networks

If you receive e-mail on e-mail servers external to Rhombic Networks, but use Rhombic Networks MX servers as backup, we ask you to please use the following records:

a.mx.rhombic.net
b.mx.rhombic.net
c.mx.rhombic.net

modsecurity trial to increase web server security

Samat - Tuesday, October 18, 2005 - 19:56 Tags: • 

Rhombic Networks is running a trial of modsecurity in order to increase the security of our web servers. At the moment, it’s being run with Apache 2 on caligula.

We are still fine-tuning our modsecurity rules. If you encounter any problems with your web applications, please contact support.

Power maintenance September 19, 2005

Samat - Monday, September 19, 2005 - 07:41 Tags: • 

There is scheduled power maintenance at the Savvis Datacenter on September 19, 2005, from 11 PM to 3 AM mountain time. caligula and apophis will be shut down during this time as a preventive measure, and services provided by both these machines will be unavailable. Services provided by other machines in our network will remain available. Status update: completed.

SquirrelMail upgraded to 1.4.5

Samat - Monday, September 5, 2005 - 13:53 Tags:

We’ve upgraded our webmail client to SquirrelMail 1.4.5 tracking security updates and bug fixes.

anubis network issues earlier this weekend

Samat - Sunday, September 4, 2005 - 12:36 Tags: • 

There were issues with anubis’s network connection earlier this weekend. They’ve now been fixed.